Jewel Sigma is physically located in Canada and USA, and we serve clients all across North America. We pride ourselves in having happy customers and we rely on our customer’s referrals for majority of our business.

Our virtual consultation process is the same as it is in-person. Our expert diamond and gemstone specialists will work with you virtually to share photos, and videos to ensure you get what you dream of. We will also show you the CAD design renderings of your ring or jewelry as part of your dream project.

To ensure you have access to the latest and most precise options and to allow sufficient time for our expert craftsmen to create your ring, we advise that you confirm your order approximately 4-5 weeks in advance of your desired delivery date. However, if you require a quicker turnaround, we will make every effort to accommodate your needs.

We adhere strictly to the guidelines set forth by the Kimberley Process and all other relevant government regulations. We only source our diamonds from reputable suppliers who can provide certification to confirm that the diamonds are conflict-free.

All our Lab diamonds are produced in facilities that meet the following standards:

1. Complete traceability of origin of materials used

2. Net Neutral production processes using 100% renewable energy sources.

3. Investing in our communities: ensuring fair wages and creating societal benefits that uplift communities.

4. In addition, all Lab-Grown solitaires are certified by GIA or IGI providing you complete peace of mind.

All our jewelry above $1000 comes with a GIA Gemologist appraisal certificate. Additionally, for all our engagement rings, our center stone solitaire diamonds comes with a GIA or an IGI certificate.

Once you confirm your order at our retail store, we ask for a 50% deposit within 24 hours. This will secure your diamond and we will begin production on your custom jewelry! Payment is accepted in the form of wire transfer, or e-Transfer. Before pickup at our retail store, the remaining 50% must be paid in full.

Once you confirm your order during our virtual consultation, we ask for a 50% deposit within 24 hours. This will secure your diamond and we will begin production on your custom jewelry! Payment is accepted in the form of wire transfer, or ACH.

Before shipping, the remaining 50% must be paid in full.

Your Jewel Sigma orders always come with fully insured shipping and require signature upon delivery.